Terms of Service.

Vervus is a browser-based social multiplayer platform that allows users to create and join real-time game sessions on supported devices.

Vervus includes platform systems such as:

• rooms

• lobbies

• session management

• reconnect systems

• entitlement systems

• payment flows

• multiplayer infrastructure

Vervus may also include games, modes, events, experiences and future interactive content such as:

• GLiTCH!

• Ghost

• Curse

• other experiences or modes made available through Vervus

Vervus is provided for entertainment purposes only.

By accessing or using Vervus, you agree to these Terms.

If you do not agree, you may not use Vervus.

Vervus may be used by minors with the permission and supervision of a parent or legal guardian.

Purchases may only be made by:

• adults, or

• minors with permission from a parent or legal guardian.

Parents and legal guardians are responsible for supervising minors using Vervus where required by applicable law.

Vervus may operate without permanent user accounts.

To operate the platform, we may temporarily process or store:

• display names

• room identifiers

• session identifiers

• entitlement/payment states

• gameplay events

• reconnect states

• technical/browser/device information

Users are responsible for the names or identifiers they choose.

Vervus requires:

• a supported browser

• a compatible device

• internet access

We do not guarantee uninterrupted availability, latency-free gameplay, or compatibility with all devices or browsers.

Performance may be affected by:

• internet quality

• browser limitations

• device performance

• server load

• battery-saving settings

• third-party services

• technical failures

A Host may create a room or multiplayer session.

Players may join through:

• QR codes

• join codes

• invitation links

• other supported methods

Rooms and sessions are temporary and may expire, reset, disconnect or terminate automatically.

We may suspend, reset or terminate sessions in cases involving:

• technical problems

• fraud

• abuse

• cheating

• security risks

• violations of these Terms

Vervus may offer paid, time-limited access to games, experiences, modes and other digital features. The available passes, their contents, prices and access periods are shown before purchase.

Prices may include VAT where required by law.

Payments are processed through third-party payment providers such as Stripe.

Purchases grant only the specifically described digital access for the stated duration.

Purchases do not transfer ownership of:

• software

• games

• content

• assets

• intellectual property

• accounts

• platform systems

Vervus provides digital services and digital content.

EU consumers normally have a statutory 14-day withdrawal right for online purchases. However, under EU consumer law, for paid digital services, this right may be lost once the service has been fully performed, provided the consumer expressly requested immediate performance and acknowledged that the withdrawal right will be lost upon full performance.

During checkout, users may therefore be required to:

• expressly request that performance of the service begins immediately; and

• acknowledge that they lose their withdrawal right once the purchased service has been fully performed.

If a consumer withdraws before the service has been fully performed, Vervus may charge a proportionate amount for the service already provided, where permitted by applicable law.

Statutory withdrawal rights are governed by Section 8. Outside those rights, refunds are generally not provided after purchased access has been used, except where required by law.

We may issue refunds at our reasonable discretion in cases such as:

• duplicate payments

• failed delivery of purchased access

• major technical failures caused by Vervus

• legal obligations

Refunds are generally not provided for:

• connection problems

• incompatible devices

• browser issues

• players leaving sessions

• dissatisfaction with gameplay

• missed sessions

• user error

Nothing in this section limits or excludes any mandatory rights or remedies available to consumers under applicable law.

Users may not:

• harass or threaten others

• use hateful, abusive or discriminatory content

• impersonate others

• spam or disrupt sessions

• cheat or exploit gameplay

• reverse engineer or tamper with the platform

• use bots, scripts or automation

• bypass payments or restrictions

• distribute malware or harmful code

• violate applicable laws

We may restrict, suspend or terminate access at any time where reasonably necessary to protect:

• users

• sessions

• the platform

• platform integrity

• security

• legal compliance

Vervus may use server-authoritative systems, anti-cheat systems and automated fraud detection.

Users may not manipulate:

• gameplay

• timers

• scores

• inputs

• payment states

• session states

• entitlement systems

We may invalidate scores, sessions or access where abuse or irregularities are detected.

Vervus is an evolving live platform. Some features, systems or experiences may be experimental, modified or discontinued over time.

We may modify, rebalance, remove or add:

• games

• modes

• timers

• visuals

• systems

• rewards

• access models

• platform functionality

We may also perform maintenance that temporarily interrupts access.

Users remain responsible for content they submit or share within Vervus, including:

• display names

• text

• messages

• shared media

Users may create and share screenshots, clips and gameplay footage for personal and non-commercial social sharing, provided they comply with applicable laws and the rights of others.

By submitting content within Vervus, users grant Vervus a limited, non-exclusive, worldwide license to host, display and process that content solely for operation of the platform and sessions.

All rights relating to Vervus remain the property of Vervus Interactive or its licensors, including:

• software

• code

• branding

• logos

• UI

• visuals

• games

• audio

• designs

• gameplay systems

• databases

• trademarks

Users receive a limited, non-exclusive, non-transferable right to access and use Vervus in accordance with these Terms.

Personal data is processed in accordance with the Vervus Privacy Policy.

This may include:

• IP address

• browser/device information

• gameplay events

• session identifiers

• payment status

• analytics

• technical logs

• security logs

• support communications

Vervus generally does not store full payment card information.

Vervus is provided on an "as is" and "as available" basis to the fullest extent permitted by law.

We do not guarantee:

• uninterrupted availability

• error-free operation

• continuous uptime

• perfect synchronization

• permanent access

Access to Vervus may occasionally be temporarily limited or suspended for maintenance, security or technical reasons.

To the fullest extent permitted by law, Vervus is not liable for:

• indirect damages

• lost profits

• lost data

• interrupted gameplay

• failed sessions

• third-party outages

• internet failures

• device incompatibilities

• payment provider failures

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Where legally permitted, total liability is limited to the amount paid by the user to Vervus during the three months preceding the relevant claim, up to a maximum of EUR 250.

We may suspend or terminate access where reasonably necessary due to:

• abuse

• cheating

• fraud

• security concerns

• payment issues

• violations of these Terms

• harmful behavior toward users or the platform

These Terms are governed by Dutch law.

Consumers within the EU retain mandatory consumer protections applicable in their country of residence.

Disputes shall be submitted to the competent courts of the Netherlands unless mandatory law requires otherwise.

General inquiries: [email protected]

Support: [email protected]

Or use our contact form.